Our return policy explained:
We accept items bought with the original receipt for store credit within 14 days. However, online items are only exchangeable within five days of purchase. Please return merchandise in its original condition–without any scratches, marks or blemishes and without any signs of wear on the product, the tags, the labels or the case.
- Present your receipt for all returns and exchanges.
- Sale items, special orders, custom jewelry are final sale.
- Resizing a ring: Please email us before shipping a ring .
- We do not refund shipping charges.
- For your protection, Karenna Maraj Jewelry Collection recommends you insure your return shipment. Additionally, use a carrier with proof of delivery, like UPS or FedEx. We are not responsible for lost return packages.
Please mail returns to:
Karenna Maraj Jewelry Collection , 95 Trapelo Rd ., Belmont, MA 02478
If merchandise appears damaged, than it is best to refuse delivery. If you accept the package, please ask the delivery carrier to file a damage claim. Save the merchandise and packaging, then notify Karenna Maraj Jewelry Collection immediately.
We repair any design purchased at Karenna Maraj Jewelry Collection within one year. However, over 1 year is subject to repair fee. The fee is contingent upon material availability and the nature of repair.