Please contact us with any questions or suggested additions to our FAQs (frequently asked questions) page. Thank you!

How can I contact a Karenna Maraj Jewelry customer service representative?

Please call (617.484.0645), 11 am –  6 pm (EST) Monday- Friday or 10 am – 5 pm (EST) Saturday. You can also email customer service at info@karennamaraj.com.

What if I place an order and Karenna Maraj Jewelry doesn’t have the item in stock?

While we make every effort to maintain a generous supply of our stock, occasionally we run out of certain jewelry items since our artist’s jewelry is limited edition. If an item you love is not in stock, please contact us.

May I return my jewelry for repairs or replacement?

Yes. Please read our return, repairs and replacement policy. 

Does Karenna Maraj Jewelry have a storefront?

Yes, Karenna Maraj Jewelry is open 11 am – 6 pm Tuesday – Thursday or 10 am-5 pm on Friday and Saturday. Our store is located at 95 Trapelo Road Belmont, MA 02478. We welcome you to come in and view our entire jewelry collection.

Can I order an item online then pick it up in store ?

Yes, select “In-Store Pickup” during checkout.

Can I Order by Phone?

Yes, absolutely ordering over the phone is easy, fast, and safe. If you prefer to order by phone, please call 617.484.0645 to place your order.

How do I clean & store my jewelry?

With proper storage of your metal jewelry, jewelry looks brand new forever. When storing metal jewelry, avoid the following sunlight, moisture, and humility. The best way to store your silver is sealed in a small Ziploc bag away from sun exposure. Keep Silver away from rubber: Rubber & Silver don’t mix! Rubber corrodes silver and slowly turn it black. Do not use rubber bands or rubber ear stoppers to store your silver jewelry.

Where do the names for each jewelry piece come from?

Our talented artists name each creation.

How long does it take to receive my order after it is shipped?

Orders are processed Monday through Friday. In-stock items are shipped within two business days via USPS or FedEx Ground.

 

Do you offer Gift Wrapping?

Yes, we provide gift wrapping.

How much does shipping cost?

Please read our shipping policy for detailed information.

Do you have other jewelry not listed on your website?

Yes, we have more pieces in our store. Our website shows only a small portion of our inventory. The jewelry listed on our website is sometimes available in other materials, colors, shapes, but not shown online. In this case, you are welcome to contact us and we will try to get your preferred item in as soon as possible.

What type of payment do you accept?

We support the major credit cards providers (Visa, Mastercard, Discover, American Express) as well as Cash or Checks.

Do you have a newsletter I can sign up for ?

When you register as a new user on our website you have the option to become a member of our newsletter or you can simply submit your email. Our emails go out to let you know about upcoming events and sales. All newsletters have an unsubscribe link that allows you to easily remove yourself from future mailings.

Thank you for reading our FAQs. We hope your question was answered. Please reach out to us any time. We are happy to answer your questions!