Return Policy

We will accept items bought in the store with the original receipt for store credit only, within 14 days of purchase. Items bought online can be exchanged within 5 days of purchase with original receipt, and must be sent prepaid. Sale items, special orders, custom jewelry are final sale and cannot be returned. All returned merchandise must be in its original condition. Some rings are not able to be resized, others may incur a resizing fee. Please email us before shipping if you are unsure. No returns will be accepted without the receipt.

All returned items must be new and unused without any scratches, marks or blemishes and without any signs of wear on the product, the tags, the labels or the case. Returned items must be in original boxes and contain accessories and documentation provided by the Karenna Maraj Jewelry Collection. Please note that we can not refund shipping charges on returned items. Customer is responsible for all shipping charges on returned items. For your protection Karenna Maraj Jewelry Collection strongly recommends you fully insure your return shipment and you use a carrier that can provide you with proof of delivery, like UPS or FedEx and we are not responsible for lost return packages.

Please mail returns to the following address using a trackable shipping method:
Karenna Maraj Jewelry Collection
95 Trapelo Rd
Belmont, MA 02478

If, when merchandise is delivered, it appears to be damaged, it is best to refuse delivery. If you accept the package make sure the damage is noted on the carrier’s delivery record in order for Karenna Maraj Jewelry Collection to file a damage claim. Save the merchandise and the original box and packaging it arrived in; notify Karenna Maraj Jewelry Collection immediately to arrange for a carrier inspection and a pick up of damaged merchandise. Defective returns can be returned directly to Karenna Maraj Jewelry Collection within 14 days from the invoice date for store credit, replacement or exchange with the original receipt.

Repair Policy
We will repair any design purchased at Karenna Maraj Jewelry Collection: Less than 1 year is FREE. Over 1 year is subject to repair fee. *Fee is contingent upon material availability and nature of repair. Due to the nature of our products, we may not be able to order certain components needed to repair older items

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